Podcast: Play in new window | Download
Gerren Sprauve shows you how intentional human connection can strengthen employee relationships, customer trust, and the relational equity that supports business growth.
In This Episode, You’ll Learn
- How Gerren turned a simple thank-you moment into an approach to building relationships throughout his business.
- Why helping customers see the human behind the service worker changed how Gerren approached client and employee relationships.
- How repeated acts of recognition created relational equity that became operationally valuable during an unexpected staffing crisis.
Tune In Now
Hear how Gerren built a service company around human connection, what happened when 19 workers showed up during a sudden staffing crisis, and how he now approaches relationships through what he calls Human ROI, return on identity.
Chapters
00:00:00 Gerren Sprauve and the Origin of Clean Slate
00:01:00 The Thank You Moment That Started It
00:05:00 Deciding to Become a Janitor
00:08:00 Choosing Thank You Moments Over Monetary Goals
00:11:00 Building a Business Through Human Connection
00:14:00 Connecting Clients With the Human Behind the Performer
00:16:00 Finding a Strategic Alliance
00:19:00 When the Partnership Suddenly Ended
00:20:00 19 Workers Show Up
00:23:00 When Relationship Equity Becomes Operationally Valuable
00:25:00 Building Through People and Moments
00:28:00 Losing a Major Client and the Team
00:30:00 Moving Into a New Season
00:38:00 Human ROI and the LENS Framework
00:42:00 Becoming a Conduit for Relationships
00:43:00 Connecting With Gerren
00:44:00 The Thank You Moments Challenge
00:46:00 Closing
Quotable
“I didn’t know that I was actually building equity with these individuals.”
~ Gerren Sprauve
Invitation From Guest
Connect With Our Guest
Primary Website
Additional URLs
Social Profiles
https://www.facebook.com/gerrensprauve
Leave A Comment