You don’t need more leads — you need to stop losing the ones you already have. Take the SPEED Self-Audit.

You don’t need more leads — you need to stop losing the ones you already have. Take the SPEED Self-Audit.

Mastering Customer Support Soft Skills to Drive Business Growth

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Richard Blank delivers a masterclass on the often-overlooked soft skills that can significantly impact your business. Learn how strategic communication and diplomacy can enhance your sales calls, retain clients, and ultimately drive business growth. Discover actionable techniques that will help you thrive in today’s competitive market.

Tune in now and get Richard’s thoughts on:

How to craft sales scripts that foster genuine connections.
The importance of strategic rebuttals in steering challenging conversations.
Using tie-down questions as checkpoints to guide your sales calls.
And much, much more!

Quotable

“The way you communicate can be the difference between a lost client and a loyal advocate.”
~ Richard Blank

Invitation From Guest

Join Richard’s community of entrepreneurs and business leaders by visiting his Facebook group: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter

Explore more about Costa Rica’s Call Center and Richard’s services at: https://costaricascallcenter.com

Connect With Our Guest

Website

https://costaricascallcenter.com

Social Media

LinkedIn: https://www.linkedin.com/in/costaricascallcenter
Facebook: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter

By Richard Blank|2024-08-14T08:17:07-04:00August 14th, 2024|Podcast|0 Comments

About the Author: Richard Blank

Richard Blank's journey on his vision quest has been filled with many unexpected turns.

At the age of 27, he moved to Costa Rica to train employees for one of the largest call centers in San Jose.

He used his motivational public speaking skills and tactful rhetoric to train over 10,000 bilingual telemarketers.

Gamification was an essential part of CCC's culture, and Richard has an extensive collection of restored American Pinball machines and antique Rockola Jukeboxes from Central America.

Richard holds a bachelor's degree in Communication and Spanish from the University of Arizona and a language proficiency certificate from the University of Sevilla, Spain.

A keynote speaker at Philadelphia's Abington High School's 68th National Honors Society induction ceremony, he was inducted into the 2023 Hall of Fame for Business.

Richard also endows a scholarship each year for students majoring in a world language at the university level.

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